Terms and Conditions

General terms and conditions of business

  1. Scope
    The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
  2. Contracting parties, conclusion of contract, correction options
    The purchase contract is concluded with BenAD 3D.
    By placing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.
  3. Contract language, contract text storage
    The language(s) available for the conclusion of the contract: German
    We save the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login.
  4. Delivery conditions
    4.1 Shipping costs
    Standard shipping is free for orders over 75 euros.
    4.2 Delivery options
    We ship the products to the delivery address specified during the ordering process.
    We only ship by mail. Unfortunately, pickup is not possible.
  5. pay
    The following payment methods are generally available in our shop.
    Prepayment If you choose to pay in advance, we will send you our bank details in a separate email and deliver the goods after receipt of payment.
    PayPal, PayPal Express In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction.
    The payment transaction will be processed by PayPal immediately after the order is placed. Further instructions will be provided during the ordering process.
    PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
  6. Warranty and guarantees
    6.1 Liability for defects
    The statutory liability for defects applies.
    6.2 Guarantees and customer service
    Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.
  7. Dispute resolution
    The European Commission provides a platform for online dispute resolution (ODR), which you can find here.
    We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.